Terms and Conditions
- Detailed description of goods and/or services
Oikos Publishing (Pty) Ltd is a education curricular provider in the education industry that support families to raise their children at home.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 30 and delivery confirmed by way of PayGate reference number and transaction date.
- Return and Refunds policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [email protected] or 031 880 2345.
Oikos Publishing (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
- Payment options accepted
Payment may be made via Visa, MasterCard and SiD Secure EFT.
- Card acquiring and security
Card transactions will be acquired for Oikos Publishing (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Oikos Publishing (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Oikos Publishing (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and Oikos Publishing (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 141 Karkloof Road, Howick, 3290, KZN, South Africa.
Oikos Publishing (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by private company based in South Africa trading as Oikos and with registration number 2017/164564/07 and having 1 Director, Sonja-Lois Wood.
- Oikos Publishing (Pty) Ltd contact details
Company Physical Address: 141 Karkloof Road, Howick, 3290, KZN, South Africa
Email: [email protected]
Telephone: +27 31 880 2345